NEVER BUY A LEXAR JUMP DRIVE!!!
Karen bought one a month ago
and it failed, fair enough. But now I cannot plug in any USB devices! Somehow
the Lexar jump drive has corrupted my USB recognition software. And here is the
transcript of an "online Tech help chat" with Lexar. I don't think this
guy's name was really Justin. Unless Justin's first language is not English and
he lives in Bangladesh or somewhere.
robert : We bought a Lexar
JDCL-256-00-500 about a month ago and just began using it. We saved some files
to it and took it to another computer and the other computer tells us there is
"no disk in the drive." I disconnected the jump drive and the drive
letter remained. I unistalled the "Mass storage device" and plugged
in a different device ( A Lexar Multi-Card reader) and have the same problem.
It says there is no "disk in drive." There should be 4 drive letters
for the card reader, not one. I went online to find out that the JDCL-256 is a
bad device prone to failure, so I just want to unistall the USB driver for it so
I can use other devices and go buy a new jump drive. So far I cannot plug in
any other USB devices (printer, mouse, ect.). They will not work. Please help
You are now speaking with
Justin of Lexar Support.
robert: Hello Justin
Justin: Thank you for
contacting Lexar. I will be assisting you today!
Justin: Hello Robert
robert: hello
Justin: May i know the
operating system of teh computer?
robert: Win XP service pack2
Justin: Are you using the
JumpDrive for the first time in this computer?
robert: well, I was trying to,
but it did not work
Justin: ok.
Justin: lets try some detection
steps.
robert: ok
Justin: Please connect the
JumpDrive ot the USB port and disconnect all the other USB devices
robert : whoah, wait, I cannot
do that, I have a network printer that is in use that is USB
robert : As well as my mouse
Justin: no Keep connected your
mouse
Justin: i mean the other
devices
Justin: After connecting the
JumpDrive
Justin: Shall i proceed with
the steps.
robert : I have only a mouse
and my printer connected, so can I now connect the jump drive?
Justin: just disconnect the
printer too and connect the JumpDrive directly to the USB port of the computer
robert : done
Justin: Right Click on "My
Computer" icon Click on Properties Click on Hardware tab
robert : I have an error
message that says, "One of the USB devices attached to the computer has
malfunctioned and Windows does not recognise it."
robert : Also, I am to the
Device Manager
Justin: ok. Click on the
"+" sign next to "Disk Drives" Is the Lexar JumpDrive
listed there?
robert : no
robert : the light on the jump
drive is not on either
Justin: ok.
Justin: Click on other devices
Justin: Is the Lexar JumpDrive
listed there?
robert : no
Justin: ok.
Justin: Click on
"Universal Serial Bus Controllers" Do you see "USB Mass
Storage" device listed there?
Check whether there is a yellow
"?" or "!" mark next to it?
robert : Yes, there is a mass
storage device, and it is "working properly"
Justin: ok do you see any
yellow "?" or "!" mark
robert : no
Justin: ok.
Justin: Does the JumpDrive
works in different computer?
robert : We tried it on another
computer earlier today and it did the same thing
Justin: so earlier it workked
in a different computer when you copied the files is that right?
robert : Correct. Yesterday we
copied files onto it. Today we tried to copy those files to a different
computer, and it gave us this error. Now I am trying it on this computer, and
it doing the same thing it did earlier today.
robert : I believe the jump
drive may be broken
Justin: do you mean copying the
files again?
robert : Yesterday: Copied
files onto Jump Drive
robert : Today: Tried to compy
files from Jump Drive to second computer
robert : Right Now: Tried
copying files from Jump Drive to third computer
Justin: ok still facing the
same issue is that right ?
robert : Yesxd
robert : yes, sorry
Justin: Is that the USB Generic
drivers fro the computer is updated?
robert : What? I do not
understand.
Justin: I mean the USB drivers
for the computer?
Justin: Kindly cobntact the
system vendor to update it.
robert : Updated? From what to
what? They are all USB 2.0
Justin: if still the issue
persit, kindly get back to us.
Justin: yes may be some
supporting files could be missing
robert : Could you tell me how
to unistall the Jump Drive so I can use other USB devices in the mean time?
Justin: Doies the Jumprives
works fine in the first computer in which you have copied the file?
robert : Let me check\
Justin: sure.
robert : As I took it out, I
noticed the drive is very hot and there appears to be a spot where the outer
cover is becoming deformed
robert : It does not work in
the first computer now. Although the light came on, it read 0 bytes used and 0
bytes free when accessing it.
Justin: Ok.
Justin: When did you purchase the
JumpDrive Robert?
Justin: Is that within a month
robert : About a month ago, but
we just now used it
robert : It was on clearance,
and I am beginning to think I know why
Justin: ok. Would you like to
replace the product?
robert : Well, I believe it was
only 17 or 18 dollars...
robert : The issue at hand
right now is that on 3 computers I can no longer plug in USB devices. They will
not work
Justin: ok, would you like to
replcae it robert?
robert : If I have to send it
somewhere I think that would be more trouble than the drive was worth.
robert : So probably not
Justin: you need to take care
of one way shiping charge.
robert : Yeah, I thought so.
Justin: ok. would you like to
replace it?
robert : No. Are you able to
help me somehow unistall the Jump Drive or the drivers for it so I can use my
USB devices?
Your party has left this
session.
robert : Well, thanks anyway
Online: 37:21
Yup, 37 min and I am where I
started. I looked around, and almost 100% of thier jump drives fail within a
year. Grrr...Bill or Phil, if you know how to fix this, lemmie know please! I
can't use my card reader or my camera because it always gives me this error,
"Windows has detected a USB device that has malfunctioned." Grrr....
7 comments:
Hope the frustration has lessened. And hope that Bill or Phil can help you get back what you lost. What a pain, huh.
You've provided us all adequate warning about that jump drive. Thanks for that!
We've made our calls to India before - but never had bad results, as did you! Astonishing!
I'm sorry Bob! I've been through similar things with tech support...I would hate to be on either end of a call like that.
We'll get together this weekend and I'll take a look at it. I'll bring my Leatherman and a 2-liter - just like old times :D
Thanks Bill! I'll fire up the oven and get those pizza rolls goin.'
:-)
Update: Looks like the back ports are working, so I think I'm ok for now, but we still need to get together for some LAN time soon!
Hey, that lan party / pc fixing sounds great! Though for me it will have to be after Men's Retreat.
A quick thing you could try would be to re-install your motherboard's chipset drivers. Perhaps you accidentally removed something that wanted to stay. :P Of course, it could be that the device fried the front USB controller on your mobo, but I would doubt that.
Thanks Phil! I'll try reloading my mobo drivers. I have an add-on USB port for an old computer, I thought about cannibalizing that. I need to look at how the front connectors are attached to my case, perhaps if it is physical damage, I could try that too.
And yes, after men's retreat would be fun, although I am going hunting in Feb. too. :-)
What do you hunt in Feb?
Rabbits, coyotes, crows, badgers, rock chuck, etc. That's all I can think of. It's really a live target practice trip :-)
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